Change Management: Turning Skeptics into Champions
A skeptical service lead once told me, “AI will double my rework.” Weekly office hours, a sandbox environment, and short pattern-based training turned hesitance into advocacy. Frame benefits in personal terms, not corporate slogans. What would make your team feel confident trying a two-week experiment?
Change Management: Turning Skeptics into Champions
Dropping AI into a broken workflow just automates chaos. Start by removing unnecessary steps, clarifying handoffs, and codifying decision criteria. Then insert AI where it reduces friction. Invite your team to suggest one step to eliminate this month and celebrate the smallest win loudly.
Change Management: Turning Skeptics into Champions
Track active users, frequency, and task completion time alongside quality metrics. Leaders should spotlight real stories every sprint, especially lessons from failures. Adoption grows when people feel safe to experiment. Share one metric you will track weekly, and we will recommend a simple dashboard layout.