Preparing Processes Before You Automate
Chart the start and end states, the actors, and the data transformations. Include channels like email, forms, and chat. This context helps Business Process Automation Tools align perfectly with real-world work.
Preparing Processes Before You Automate
List decision rules, common exceptions, and where empathy matters. Automate the predictable and design human-in-the-loop checkpoints where judgment shines. Invite stakeholders to review the map and comment with missing realities.